We offer flexible delivery options across our full appliance range, including express and weekend services, plus installation and removal where required. All deliveries are handled by Hughes or approved courier partners. You will find full pricing, cut-offs, and service details below.
Delivery at a glance
| Item type | Standard cost (ex. VAT) | Express delivery (within 48 hrs) | Weekend delivery | Cut-off |
|---|---|---|---|---|
| Small items (kettles, toasters) | £7.50 | +£5 | +£10 | 4 pm |
| Medium items (laptops, Sonos) | £8.50 | +£10 | +£10 | 4 pm |
| Large TVs (43"+ under 30 kg) | £10 | +£10 | +£10 | 4 pm |
| Largest TVs (50"+ over 30 kg) | £25 | +£10 | +£10 | 5 pm |
| White goods (washers, fridges) | £25 | +£10 | +£10 | 5 pm |
| + Install (wet only) | £50 | +£10 | +£10 | 5 pm |
| + Removal | £40 | +£10 | +£10 | 5 pm |
| + Install & Removal | £65 | +£10 | +£10 | 5 pm |
| American-style fridge freezers | £60 | +£10 | +£10 | 5 pm |
| Pallet service | POA | - | +£10 | 11 am |
Express and weekend delivery are optional paid upgrades and charged in addition. Where both apply, both charges will be added.
Priority delivery
From next-day to weekend slots, Hughes and our couriers fit around your business.
Installation
Hughes can take care of connecting to existing services where possible.
Remove & recycle
Hughes can take your old appliance away and
recycle packaging.
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We deliver using our own Hughes vehicles and trusted courier partners, including Amazon, Arrow XL, DPD, and APC. Where tracking is available, delivery partners will send a delivery window by email and/or SMS ahead of delivery.
If your order is being delivered by pallet, delivery details will be arranged directly by your local Hughes branch. Please contact them for more information.
Delivery timeframes are based on all items being in stock and suitable delivery capacity being available. Delivery to the Scottish Highlands, Islands, and offshore locations may be subject to additional charges and extended delivery times, quoted at the point of order. All delivery times are based on working days (Monday to Friday). Saturday delivery may be available at an additional cost. Large commercial and catering items are typically delivered directly from manufacturers, with delivery charges confirmed at point of order.
Standard deliveries by default are kerbside drop-off only and are made to registered business addresses or approved company locations only. Direct delivery to end customers (drop shipping) or installation services are not included as standard and may be declined or charged separately. Large or unusual orders placed online may need delivery confirmed by the sales team before being approved.
Delivery FAQs
What should I check when my delivery arrives?
Please check your order for any visible damage or missing items before signing. If there is an issue, make a note of it on the driver’s paperwork.
What if I want to refuse my delivery?
If your delivery arrives damaged or with items missing, you can refuse it. Please let us know about any shortages or damage within 48 hours of delivery so we can resolve things quickly. After this time, we may be limited in how we can help. Contact your local branch or call 0345 877 8989 and our team will be happy to help.
How long do I have to report damage or missing items?
If you notice any damage or shortages, please let us know within 48 hours of delivery so we can put things right as quickly as possible. After this time, our options may be limited. ontact your local branch or call 0345 877 8989 and our team will be happy to help.
Why might my order be delayed for security checks?
For your protection, some orders require additional security checks to help prevent fraud.
Are there any addresses you cannot deliver to?
We may not deliver to addresses that are not considered secure, such as communal postal addresses, PO Boxes, or freight forwarding addresses. If this affects your order, we will contact you as soon as possible.
How will you contact me if there is a security issue?
We may contact you by phone before delivery to complete security checks. Please ensure you provide a valid phone number. Orders may be placed on temporary hold if we cannot reach you.
What do I do if a white goods appliance is faulty?
For kitchen appliances (white goods), warranty is handled by the manufacturer or their nominated repair agent local to you. The customer using the product should contact the service number shown in the warranty documents supplied with the machine to arrange a service call.
See the Defective Goods section of our warranty terms for full details.
What do I do if my TV or AV product is faulty?
For TVs and associated products (brown goods), please contact our sales department first. We will talk through the problem with you to confirm whether the product has developed a fault or if there may be another cause. If a repair or replacement is required, the item will need to be returned to us and we will take care of the rest.
Do you offer installation with local deliveries?
Yes, we offer delivery, installation, and set-up services for local Hughes customers so you can choose the level of support you need.
What is included with our upgraded installation service?
- Delivery to a room of your choice
- Unpacking and removal of packaging
- Professional installation, including fridge door reversal
- Smart Home set-up where required
Do you carry out domestic installations?
We only carry out professional installations for businesses, hotels, and large commercial projects. Carried out by our own in-house team or our third party delivery partners.
I'm having a pallet delivery, how do I track it?
Please contact your local team and they will be happy to provide an update from our delivery partners
