Hughes care
Peace of mind for the things you rely on
Instant protection
Cover as soon as you need it
Your experience of buying a new appliance should be a happy one. But if it gets accidentally damaged, even on day one, your manufacturer won’t cover it. With protection provided by Domestic & General Insurance PLC, you can forget about any accidental breaks ruining your new purchase or your day.
Unlimited repairs
No excess to pay
We know how much you rely on your appliances, so when they break down it can be a real headache. Don’t worry, we’ve taken all the stress out of getting a repair. Just get in touch, give us a few details and we’ll arrange for an approved engineer to get it fixed. Plus, you’ll get unlimited repairs, so you can call on us as many times as you need.
Replacement products
If we can’t fix it, we’ll replace it.
Sometimes it might not be possible or economically practical to repair your appliance. If this happens, we’ll make sure you’re given a replacement (this will be the same or of similar specification as your current appliance). You only need to pay for any installation costs.
Your cover
What is insured?
✔ Protection of your product from accidental damage
✔ Breakdown after the end of the manufacturer’s guarantee period
✔ Unlimited repairs on your product (including call-outs, parts and labour), with no excess to pay
✔ A replacement product (with the same or similar features) - for example, when it’s uneconomical to repair or we can’t repair it
✔ A gift card for the full retail price of a replacement (with the same or similar features) if we can't reasonably arrange a replacement
✔ Up to £50 towards installation costs for kitchen, laundry and TV products on replacement or voucher settlements
What's not insured?
✘ Costs arising from not being able to use your product or damage to other property
✘ Loss, cosmetic damage, neglect or deliberate damage
✘ Costs for replacing any accessories, installation (other than £50 for white, laundry and TV products) and disposal
Are there any restrictions on cover?
! You must be at least 18 years old and resident in the UK
! Your product must be in good working order when this policy starts
Where am I covered?
✔ In the UK
What are my obligations?
- To give us true, factual and not misleading information
- To install, maintain and use the product in a private home, for non-business purposes and to follow the manufacturer’s instructions
- To ensure your appliance meets relevant safety standards and is safe to work on
When and how do I pay?
You need to pay the premium (inclusive of all applicable taxes) monthly by the agreed payment method.
When does the cover start and end?
The policy period begins on the date we process your application and continues indefinitely (unless ended in accordance with these terms and conditions). If you cancel within the 45 day cooling off period you will receive a full refund. If we arrange to replace your product, the policy will end immediately and no premium paid will be refunded.
How do I cancel the contract?
Things You Need To Know
This is an optional policy. It is designed to meet the demands and needs of those who wish to insure their electronic appliances and/or household goods against breakdown and accidental damage. The policy can be purchased within 45 days of buying your product.
You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Some household contents insurance policies offer cover for accidental damage, fire or theft. The policy is provided by Domestic & General Insurance PLC.
We are an insurance undertaking, not an intermediary.
We are the underwriter of the insurance and do not provide a personal recommendation or advice.
Prices
Cancellation rights
How to complain
Governing law and statutory rights
We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights.
These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you.
For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.
The Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk
